If you order from our website, all orders ship from in the US (Arizona). You can also check if we have a retailer/stockist in your area or country for less expensive or faster shipping. Click HERE for our Retail Locator.
Shipping in the USA
Apolla’s standard shipping rate starts at $5.95 as the standard shipping cost base. For group orders we suggest you charge your group at least $1.00-$2.00 per pair of Shocks to cover shipping costs.
Apolla offers standard and priority shipping from USPS. Please email us at info@apollaperformance if you need your order in a faster timeline and/or carrier we will work with you to make that happen. If you need to expedite your order, you will incur a higher shipping per pair cost. All orders that are in stock (for orders of under 15 pairs) will ship in 1 business day. Orders with over 15 pairs and in stock can take up to 3-5 business days to ship (depending on the size of the order), so please let us know via email (email@example.com) if you have a deadline you need to receive them by so we can make sure to meet that deadline.
Our Standard Shipping is USPS First Class. Depending on your location, your order should arrive between 3-5 business days after shipping during the regular season. Holiday season and weather can cause unforeseen delays. Once the order leaves our fulfillment center, it is the responsibility of USPS (or carrier). You will receive an email confirmation with your tracking number once your order ships. Please always reach out with any questions and we will do what we can to help and make sure you get your Shocks. You can also pay extra for USPS Priority Shipping which will arrive in 2-3 business days in the Continental US.
We ship to most countries via USPS, however, make sure to look if we have a retailer/stockist in your area/country. In several countries we have distributors that you can order and ship from their website. See our Retailers, Stockists, & Distributor Here. If you have a question please email us at firstname.lastname@example.org. All taxes/duties and fees to ship outside of the USA are the responsibility of the customer. The shipping fee is SEPARATE then the import and duties. The import fees will be charged to the customer upon arrival to their country directly to your country Customs. All international shipping should expect 2-3 weeks to arrive once shipped. If you wish to have your order faster with a more reliable shipping method, you can pay extra for DHL or UPS. Please email us at email@example.com so we can arrange that shipping. Please make sure you check with your local post office first if there is a long delay. They may be waiting for you to come to pick up your package or pay import fees.
Orders with less than 15 pairs, placed during business hours Monday-Friday will be shipped within one business day, UNLESS your items, are back ordered. Holiday season and weather can cause unforeseen delays. Once the order leaves our fulfillment center, it is the responsibility of USPS (or carrier). You will receive an email confirmation with your tracking number once your order ships. Please always reach out with any questions and we will do what we can to help and make sure you get your Shocks.
Are you a dance studio owner? Coach? Company director? We want to hear from you. Find out about our discount for group orders (minimum of 15 pairs). Please complete the short form on the Director’s & Owners page or email us at firstname.lastname@example.org. Someone will get back to you within 24-48 hours. Let’s talk about how we can get your group to start dancing longer and dancing stronger in our Apolla Shocks®!