General Questions
I am not happy with my Sock's fit, what can I do?
Please take a look at our How To Wear page for more directions on how our compression socks should fit.
IF that does not help? Please email us right away at info@apollaperformance.com. We truly believe there is a Shock for everyone, however, since every dancer’s preferences are as unique as the variances of the feet…it usually is just about getting you in the right size or style to meet your unique preferences and foot.
My Apolla socks feel very tight. Should I order the next size up?
Please take a look at our How To Wear page for more directions on how our compression socks should fit.
Every foot is different but if you are unsure which size/style is right for you, we encourage you to reach out to our customer service team so we can ask you more specific questions and make a sizing recommendation. You can Contact Us.
How do I best put on my Infinite and Performance Shocks?
Please take a look at our How To Wear page for more directions on how our compression socks should fit.
This is a compression garment. Knowing the first few times you put it on takes practice. However, it will become very easy once you have worn it a few times.
Put your Infinites/Performance Shocks on like you would put on tights.
All Apolla Shocks® are anatomically correct with a left and right foot. On the back inside cuff of the calf, you will see a knit-in "R" (right) and "L" (left). To know the correct foot to wear on.
- Make sure knit-in energy absorption is facing the ground when you put them on.
- Roll the sleeve of the Shock down and scrunch down to the toes with your thumbs on the inside.
- Fill out the toes and ball of the foot.
- Completely stretch the sock back over your heel and pull it up over the calf.
- The Y stitch in the heel should be the center of your heel diagonally.
- Smooth out any wrinkles so the fabric lays flat on your feet and calves.
How are the Shocks different from my regular socks or dance shoes?
Apolla Shocks are the only footwear for dancers that provides Arch support, Ankle stability, energy Absorption (our 3 A’s) and our customizable traction. Our targeted compression for key insertion points of the feet help to lift, support, and remove inflammation. Dancers suffer TWICE the injuries from the knee down as football players…and 65% of those injuries occur from repetitive strain, overuse, and inflammation. Apolla Shocks show off your feet more than any dance shoe or on the market. They as durable or more so than your dance shoes or socks. What really makes them special is our option of traction and how you can customize it. For all other dancer footwear, you are not able to change the traction based on the style of dance or the floor. However, with Apolla Shocks you are able to get the Shocks with NO traction (which is great in shoes and on carpet at conventions), or you can get it with our unique traction that is meant to be worn down to your level of grip then you use a traction refresher to keep the grip the life of the Shocks. For more information on our traction (and our short 1-minute video tutorial on how to refresh the grip) please click
HERE.
Can I order in multiples for my studio/company/team?
Absolutely! Please contact us if you want to order for your studio, company, team etc. We will be happy to customize a package for your dancers. Please email us at info@apollaperformance.com.
Are Apolla Shocks sold as pairs?
Yes, all Apolla Shocks come as pairs.
What colors are available in the Shocks?
The Alpha Shock is currently available in Nude-One, Nude-Two, Nude-Three and Black. All of our Nudes are wonderful shades that match a wide range of skin tones and look gorgeous and seamless on stage.
The Infinite Shock is available in black and our signature black and teal. However the teal an black will be discontinued once sold out.
The Performance Shock is available in Nude-One, Nude-Two, Black, and White. We are working hard to get the Performance Shock in a Nude-Three and hope to deliver to our dancers in the future.
The AMP Shock is available in Black and in White.We hope to deliver the AMP in Nude 1 and Nude 2 by 2019.
The Joule is available in Ballet Pink, Black, Nude-One, Nude-Two, and Nude-Three.
The K-warmer is available in black and we hope to deliver in ballet pink in 2019.
We are in development of more colors, widening our nude line, and growing as fast as we can as a start-up. Have a request? Please let us know! Email us at info@apollaperformance so we can continue to serve the dance community’s needs.
What is the difference between Nude-One, Nude-Two, and Nude-Three?
The nudes go from light to dark, Nude-One being the lightest option then to Nude-Two being a medium-dark option, and Nude-Three our darkest mocha option.
Why do I need the Apolla mesh bag?
The Apolla mesh bag is perfect for consistent care and laundering of your Apolla Shocks®:
- Helps for proper care in washing and drying cycle so they don’t get lost in the laundry.
- Protects the compression, moisture-wicking, and anti-microbial properties.
- Keeps your Apolla Shocks® organized in your dance bag so they never get separated.
- Great way to carry your Apolla Shocks® on the go if you don’t want to take your whole dance bag.
What is the Return/Exchange Policy?
Am I able to wear my Shocks over my dance tights?
Absolutely! The beauty of the Shocks is they feel like a sock but wear like a shoe so you get the best of both worlds whether that be over tights, in your shoes or worn alone! The Joule Shock is especially made to wear over or under tights and in shoes!
Will my Shocks shrink when I wash them?
We have found that washing your Shocks with the recommended wash settings actually makes them feel and perform even better. The specialized yarns used in the construction of our Shocks make it so the Shock forms to your foot more with each wash and wear.
Is there a Shock that I can wear in my shoes?
YES! The Joule, the Performance and AMP are favorites in shoes
Is there a Shock that I can have arch support and ankle stability AND be barefoot while dancing?
YES! Check out the Joule! It was made to provide support for those that need to dance barefoot.
Is there a Shock style that can give me support for my knees or calves?
YES! The K-Warmer provides calves, knees, thighs and shins wonderful warmth, support and comfort.
Why compression?
DID YOU KNOW? Dancer injury rates are TWICE the amount as football players from the knee down? It’s true! Most of those dancer injuries are caused by overuse, repetitive strain & inflammation (65% from the knee down). This inflammation causes pain, aches & can lead to chronic injuries. We want to help you ache less & feel better. How do we do that?
- Targeted compression to assist circulation & recovery by reducing inflammation
- Arch support & ankle stability offer similar support provided by taping
- Knit-in energy absorption provides metatarsal (and heel comfort for full-coverage Shocks)
Compression feels like your feet and ankles are receiving a nice, snug hug. It is not uncomfortable, but it will feel different. Apolla uses compression levels that are high enough to effectively lift the plantar fascia in targeted insertion points on the arches to help keep it lifted and supported. It also helps to stabilize the ankle’s tendons and ligaments. Wear your Apolla Shocks in class for support and reduce inflammation, then wear them AFTER class for recovery. Recovery and rest allow your feet and legs to be fresh the next day. They are also great for travel and everyday wear. If you are nursing an injury, wear your Shocks as much as you can. This is very similar to the support you will get from taping…except it allows for better movement and comfort. This compression helps remove the inflammation, which in turn helps you ache less and feel better…AKA Dance Longer & Dance Stronger!
Shoe vs. Shock?
For years, dancers have worn dance shoes they think make dancing easier, what they are told is “right” to wear in class and what is “traditional”. In reality, the available footwear options are poorly made, uncomfortable, and provide zero support. Many dancers just refuse to wear dance shoes and wear regular socks that can be dangerous without traction, offer no support, are ill-fitting and do not last. Others just opt to go barefoot which creates sanitary concerns and does not help with supporting and protecting the dancer feet. We have dance teachers suffering from chronic injuries like plantar fasciitis that can only teach in tennis shoes…shouldn’t we be looking to stop this cycle? When dancers suffer from career ending injuries way too early in life and have TWICE the injuries from the knees down as football players, why aren’t we looking to advance dancers with sport science technology like all other sports have? Today, dancers ARE artists and athletes so we need to start acting like it! The technology available today enhances the output ability of an athlete…it can assist dancers and help them dance longer and dance stronger. Why are we forcing dancers to dance without support? What makes something acceptable footwear? Apolla Shocks don’t stop you from feeling the floor and even have styles that allow you to build calluses. Apolla Shocks have traction, show off the feet, come in colors that compliment any line, and are durable. They outperform “dance shoes” in every way…they are the answer. Think of all the traditions that have been changed with the advancement of education? Something new is here, so let’s let go of the old way of thinking and embrace the new! Let’s get dancers protected and supported and wearing Apolla Shocks!
I am not happy with my Shocks fit, what can I do?
Please email us right away at
info@apollaperformance.com. We truly believe there is a Shock for everyone, however, since every dancer’s preferences are as unique as the variances of the feet…it usually is just about getting you in the right size or style to meet your unique preferences and foot.
I have feedback for Apolla, how do I contact you?
Can I combine discount codes with my Rewards?
No, any discount or reward that uses a code to enter in the promo box at checkout, CANNOT be combined with another code or discount.
Are there any other colors? When are you adding more colors?
What you see available on the website is what is available in each style; however we look forward to expanding those options as we continue to grow. We do create our products and colors by demand so if there is something you want to see, please let us know as we value your feedback!
Does Apolla have retail locations?
How do I get points for referring people?
Once you set up your Apolla Rewards account, you can refer new customers here: https://www.apollaperformance.com/pages/refer
Simply type the email of the person you want to refer and click “NEXT”. That person will receive a PROMO code for $5 off their first purchase, they will need to enter it in the promo box when they checkout. Once that code is redeemed, you will get $5 credited to YOUR rewards account. Remember, this is only valid for NEW customers and will not work if a customer has purchased from Apolla in the past.
How can I earn Rewards points to get money off future purchases?
I see each style in different places on your website? What is the difference?
We have 2 different sections of our website: one for compression socks and one that speaks directly to dancers. Fun Fact: we are lifelong dancers and started making this footwear to address the staggering injury rates of dancers and the lack of supportive footwear options when we quickly realized Apolla socks can help everyone with feet 😊 We use different language depending which part of the site you are visiting but the products are the exact same, high quality Apolla socks with the dancer footwear page offering the option to add grip 😊
Can you dye Apolla socks?
While we have never tested this ourselves, many of our customers have found success dying the white AMP (no-show) or the white Performance (crew) and recommend the “Dye More” line.
I would love to gift someone I know a pair of Apolla socks? How do I do that?
How can I follow Apolla on social media?
We would love for you to join our community on social media. Please follow us on these platforms:
Where are Apolla socks made?
Apolla socks are 100% sourced and made in the USA. We manufacture in Conover, NC.
Where do Apolla socks ship from?
Our fulfillment center is located in Tucson, AZ and all of our products are shipped from there.
I see a lot of information about dancers on your website but I’m not a dancer? Can I still wear Apolla socks?
Absolutely! Apolla socks are for anyone with feet. For more information on our compression socks, visit: https://www.apollaperformance.com/pages/shop-by-profile. Fun fact, we are lifelong dancers and started making this footwear to address the staggering injury rates of dancers and the lack of supportive footwear options when we quickly realized Apolla socks can help everyone with feet 😊
I lost one of my socks…can I just buy one to replace it?
Apolla socks are sold in pairs; however if you contact us via email, text, call, live chat, or DM, we will certainly see if we have a single laying around that might help….no promises, but we will always try!
What is the fiber content of Apolla socks?
The Fiber content is broken out per style below:
- Performance (crew)/ Infinite (mid-calf)/AMP (no-show): 71% Nylon/22% Polyester/6% Spandex/1% Cotton
- Joule (open toe/open heel): 88% Nylon/ 12% Spandex
- Alpha (closed toe/open heel): 86.59% Nylon/13.41% Spandex/cotton
- Kwarmer: 70% Nylon/25% Polyester/5% Spandex