FAQs & Tips For Your Shocks

Please click on your question

Fit & Sizing

What is my size?
View our Size Chart
How does the Alpha Shock fit?
The Alpha Shock is intended to be a very snug fit. Intended for those dancers that like buying their dance shoes nice and snug. This is to eliminate the annoyance of floppy toes in traditional footwear that don’t fit your foot well. The Alpha’s snug fit helps accentuate the entire foot and is light but durable. The Alpha replaces your half-sole dance shoe and provides much needed and effective support.
How does the Infinite Shock fit?

The Infinite Shock is intended to give your toes a little more freedom to spread out and ground you while dancing. It gives you the freedom of a sock but with full coverage protection and maximum support. The best sock you have ever danced in.

Please see our quick video tutorial of How To Wear your Shocks here

How does the Performance Shock fit?
  • The Performance Shock fits just like the Infinite with a few differences:
    • Lower profile: the top of the Shock should hit below the bottom of the calf.
    • More sleek and fitted in the toes than the Infinite to accentuate the feet and create a more seamless look onstage.
    • Please see our quick video tutorial of How To Wear your Shocks here
What does “anatomically correct” mean?

All of our Apolla Shocks® have a Right and a Left foot and must be worn on the correct foot to be effective and have optimal fit.

Infinites: On the back inside cuff of the calf you will see a knit in "R" (right) and "L" (left). To know the correct foot to wear on.

Alphas: Due to the sleek design of the Alpha Shocks, the Right/Left designation is not labeled however; you can tell by simply looking at your Shocks. Place your Shocks on the ground, energy absorption side facing down. You will notice the silhouette of the toes of the Shock is diagonal in the outline. The highest point of the toes should be on the inside of the foot and will hold the big toe. Please match up and wear accordingly.

Please see our quick video tutorial of How To Wear your Shocks here

If I am younger than 12 OR very petite for my age OR have a very narrow foot does that change my size for the Infinite, Performance or the Alpha Shock?

Infinite and Performance Shock sizing may vary based on foot size and age. You may consider selecting one size smaller if: If you are younger than 11 years of age, are very petite, or have a very long/narrow foot but have a larger size of foot. For example: an 11 year old who wears a size 6 shoe would choose a size Small Infinite instead of a Medium (based on the size chart). A 16 year old who wears a size 6 shoe and has average leg and foot size would choose the recommended size Medium.

If I have a very wide foot, does that change my size?

If you have a very wide foot and are on the top end of the size range listed, you may choose to go up a size in the Alpha Shock. For example, if you are a size 7.5 with a wide foot, you may be more comfortable in a size Large Alpha Shock instead of the size Medium. Your sizing in the Infinite or Performance Shocks should not be affected.

How do I best put on my Alphas?

This is a compression garment. It takes practice to put it on quickly. However, it will become very easy once you have worn a few times. Here are some suggestions and tips how to put on your Alpha Shocks:

  • Put your Alphas on like you would put on tights.
  • All Apolla Shocks® are anatomically correct with a left and right foot.
    • Look for the highest point of the shock to know where the big toe of each foot should go.
  • Make sure knit-in energy absorption is facing the ground when you put them on.
  • Start with scrunching the opening with your thumbs down to the toes than stretch the toes in first.
  • Once you have filled the fabric out completely with your toes and ball of the foot, stretch over the arch and bring the heel strap under your heel.
  • Slip the heel strap behind your Achilles and lay the heel strap flat on your ankle and across the back of your Achilles tendon.
  • The strap should lay comfortably touching the bottom your anklebone.
  • Please see our quick video tutorial of How To Wear your Shocks here
How do I best put on my Infinite and Performance Shocks?

This is a compression garment. Know the first few times you put it on takes practice. However, it will become very easy once you have worn a few times.

  • Put your Infinites/Performance Shocks on like you would put on tights.
  • All Apolla Shocks® are anatomically correct with a left and right foot.
  • On the back inside cuff of the calf you will see a knit in "R" (right) and "L" (left). To know the correct foot to wear on.
  • Make sure knit-in energy absorption is facing the ground when you put them on.
  • Roll the sleeve of the Shock down and scrunch down to the toes with your thumbs on the inside.
  • Fill out the toes and ball of the foot.
  • Completely stretch the sock back over your heel and pull up over the calf.
  • The Y stitch in the heel should be the center of your heel diagonally.
  • Smooth out any wrinkles so fabric lays flat on your feet and calves.
Is it normal for my Alphas to fit very snug on my toes and ball of the foot?
Yes, the Alpha design is meant to be snug to hug to every curve of your feet and toes to truly show off your feet when you dance. However, if you feel the fit is too snug, it is pulling your toes back to curl when standing and the energy absorption line does NOT come below the ball of your foot…you may be in too small of an Alpha. Please do not dance in them, just try them on to determine fit and contact info@apollaperformance.com for exchange information.
There is too much room in the toes on my pair of Shocks, why?
The Infinite and Performance Shocks are intended to provide freedom fit in the toes. However, if the toes are baggy, you may be in the wrong size. There are few body parts that vary or are more inconsistent than the feet. From toe length to proportions of the arch...so while our size chart is a very good start…there will always be exceptions to the size chart. If you feel your Shock is too big, please email us at info@apollaperformance.com. Please also take a moment to watch this short tutorial on how to wear your Shocks…sometimes the ill fit is just due to not putting the Shock on properly.

Traction Questions:

What does Customizable Invisible Traction mean?

View our Customize Traction page.

Can I wear my Apolla Shocks® on any kind of flooring?

Apolla Shocks® come in a traction and non-traction version and can be worn on most common dance surfaces (i.e. marley, wood, gymnasium, convention carpet). The traction version will work best on marley, wood, or gymnasium flooring while the non traction version is best for settings with carpet flooring, such as conventions, or if you plan to wear your Shocks with shoes. PLEASE NOTE: We DO NOT recommend wearing your Shocks on concrete, turf, or floors that could snag your Shocks. They may cause holes or defects that Apolla is not responsible for.

Please watch this short 1 minute video to learn how to customize our traction.

Can I use rosin with my Shocks?

Many of our testers have found rosin to be helpful with their Shocks and it still washes up well. We cannot guarantee the product outside of our care instructions. Use your own discretion on need and use.

Please watch this short 1 minute video to learn how to customize our traction.

Can the traction leave residue on my dance floor?
Upon initial wear, the traction requires a “breaking in” period to get the grip to your preferred level of grip. It is also during this time, a small number of our testers reported a residue from the unique traction of our Shocks. However; it is not something that happens each time and dissipates after wearing and washing. The residue is not something that harms the floor in any way, wipes clean with regular cleanings, and gets absorbed back into the Shocks.
How do I decide between traction or non-traction?

We recommend all dancers having 1 of each version of our Shocks to always have your dance needs covered on any surface. However, if you need to choose here is our go-to guide:

  • If you have enjoyed the level of traction provided in a typical sock on your dance floor OR if you plan to only wear your shocks in your tennis shoes, tap shoes, or on carpet then the non-traction is for you.
  • If you want more traction and want control of your movement, have a very slick floor and/or will only be wearing these directly on a dance surface, then traction version is for you.
  • Our non-traction version works wonderfully on carpet in a convention setting.
  • Please watch this short 1 minute video to learn how to customize our traction.

General Questions

How are the Shocks different from my regular socks or dance shoes?
Apolla Shocks are the only footwear for dancers that provides Arch support, Ankle stability, energy Absorption (our 3 A’s) and our customizable traction. Our targeted compression for key insertion points of the feet help to lift, support, and remove inflammation. Dancers suffer TWICE the injuries from the knee down as football players…and 65% of those injuries occur from repetitive strain, overuse, and inflammation. Apolla Shocks show off your feet more than any dance shoe or on the market. They as durable or more so than your dance shoes or socks. What really makes them special is our option of traction and how you can customize it. For all other dancer footwear, you are not able to change the traction based on the style of dance or the floor. However, with Apolla Shocks you are able to get the Shocks with NO traction (which is great in shoes and on carpet at conventions), or you can get it with our unique traction that is meant to be worn down to your level of grip then you use a traction refresher to keep the grip the life of the Shocks. For more information on our traction (and our short 1-minute video tutorial on how to refresh the grip) please click HERE.
Can I order in multiples for my studio/company/team?

Absolutely! Please contact us if you want to order for your studio, company, team etc. We will be happy to customize a package for your dancers. Please email us at info@apollaperformance.com.

What colors are available in the Shocks?

The Alpha Shock is currently available in Nude-Two and Black. However, coming very soon in Nude-One! The Infinite Shock is available in black and our signature black and teal. The Performance Shock is available in 2 different shades of nude and black.

We are in development of more colors, widening our nude line, and growing as fast as we can as a start-up. Have a request? Please let us know! Email us at info@apollaperformance so we can continue to serve the dance community’s needs.

What is the difference between Nude-One and Nude-Two?

The nudes go from light to dark, Nude-One being the lightest option then to Nude-Two being a medium-dark option. Apolla is developing a Nude-Three in the Alpha style as well!

Why do I need the Apolla mesh bag?

The Apolla mesh bag is perfect for consistent care and laundering of your Apolla Shocks®:

  • Helps for proper care in washing and drying cycle so they don’t get lost in the laundry.
  • Protects the compression, moisture-wicking, and anti-microbial properties.
  • Keeps your Apolla Shocks® organized in your dance bag so they never get separated.
  • Great way to carry your Apolla Shocks® on the go if you don’t want to take your whole dance bag.
What is the Return/Exchange Policy?
Am I able to wear my Shocks over my dance tights?

Absolutely! The beauty of the Shocks is they feel like a sock but wear like a shoe so you get the best of both worlds whether that be over tights, in your shoes or worn alone!

Will my Shocks shrink when I wash them?

We have found that washing your Shocks with the recommended wash settings actually makes them feel and perform even better. The specialized yarns used in the construction of our Shocks make it so the Shock forms to your foot more with each wash and wear.

I am not happy with my Shocks fit, what can I do?
Please email us right away at info@apollaperformance.com. We truly believe there is a Shock for everyone, however, since every dancer’s preferences are as unique as the variances of the feet…it usually is just about getting you in the right size or style to meet your unique preferences and foot.
I have feedback for Apolla, how do I contact you?
info@apollaperformance.com WE LOVE FEEDBACK!

Care Questions:

Can I wash my Shocks?

YES! In fact they get more comfortable with wearing and washing. You will notice they start to form to your foot for a custom fit. However, it is important you take care of your Shocks and wash them properly. See care instructions.

What are the care instructions for my Shocks?
  • Wash with warm water in gentle cycle, no fabric softener. Low tumble dry, no fabric softener sheets.
    • You will get best results if you wash and dry in your Apolla mesh bag.
    • Your Apolla mesh bag is also great to store your Shocks, allow them to air out.
  • You may spot treat your Shocks if necessary.
There are strings on my Shocks, what should I do?
With high compression garments there is a lot of yarn compressed into a small area. With wear and tear this may cause some strings to pop to the outside of the Shock, when they would typically be on the inside. PLEASE DO NOT PULL ON THE STRINGS! Simply snip them at the base of the Shocks. This should not lessen the effectiveness of your Shocks. Please email us at info@apollaperformance.com if you have any questions or concerns.
The bottom of my Shocks are pilling, is this normal?
Apolla Shocks are made with high quality performance yarns to create long lasting, durable, and effective supportive socks. However, when worn in shoes or carpet pilling may occur. This does not lessen the effectiveness of the support for the recommended 6-9 months of life of the Shocks. Washing your Shocks in the recommended mesh bags will help prevent/reduce pilling as well. Just as any dance shoe or footwear, the bottom of the Shocks may get worn down or dirty, it is recommended to have a pair of rehearsal Shocks and a pair of “stage ready” Shocks if there is concern for the appearance.
How durable are the Shocks?
Apolla is very proud of how durable our Shocks are! They are highly engineered socks made with high quality yarns that make them highly effective but also durable! Depending on your proper care (you keep your toe nails short, you follow the recommended wash instructions) they will outlast any of your other socks and even dance shoes! This time frame will vary, but you should have effective and beautiful Shocks for 6-9 months before you should replace them. PLEASE NOTE: Just as running shoes, Apolla’s compression will lessen with time, wear, and tear! We recommend replacing your Shocks every 6-9 months to stay protected and supported. Even though a large majority of our testers continued to report their Shocks staying impeccable well over 9 months.
When should I replace my Shocks?
Remember: To keep your body feeling strong and fine…Replace your Shocks every 6-9!
Just as running shoes need to be regularly replaced to continue to properly protect and support you, Apolla’s compression will lessen with time, wear, and tear! We recommend replacing your Shocks every 6-9 months to stay protected and supported. Even though a large majority of our testers continued to report their Shocks staying impeccable well over 9 months.
How can I prevent holes in my Shocks?
  • Keep your toenails clipped short
  • Do not wear the Shocks on concrete, or surfaces that may snag the Shocks
  • Clip the package Insert off of the Shocks, DO NOT PULL THE SHOCKS OFF OF THE BACKING THE SHOCKS COME WITH
  • Wash the Shocks with proper care instructions
Will my Shocks shrink when I wash them?

We have found that washing your Shocks with the recommended wash settings actually makes them feel and perform even better. The specialized yarns used in the construction of our Shocks make it so the Shock forms to your foot more with each wash and wear.


Order & Shipping Questions

I made a mistake on my order, what do I do?
Please email info@apollaperformance.com right away so we can help correct the order for you.
Do you ship to my country?
Please see our Shipping Policy by clicking HERE
How much does it cost to ship?
Orders shipping within the U.S. start at $4.95 S & H then will increase ABOUT $1.00/pair in your order. NOTE: This is for standard shipping. If you have more questions, please click HERE for more shipping information.
I need my order sooner than the shipping options provide, what do I do?
Please email info@apollaperformance.com with the time frame you are needing your Shocks. We will get a price quote for you from our fulfillment center to expedite your order to you. We will always work with you to get you what you need, if at all possible.
My order came and there is something wrong, what do I do?
Email us at info@apollaperformance.com so we can help! Customer satisfaction is one of our top priorities! Always let us know if you have any questions or concerns.
I have not got my order confirmation?

If you submitted an order on our website there could be two reasons you have not received an email confirmation.

  1. It may be possible that the email address was entered incorrect. Please email us at info@apollaperformance.com so we can correct this and resend your confirmation.
  2. The email may have gone to your junkmail or your security of your email prevented delivery. Please check all folders in your email and email us at the email address above if you still cannot find your confirmation.
The Shocks I selected say they are backordered, what does that mean?
As a start-up, we are working very hard to keep up with the demand of our Apolla Shocks. So every so often a SKU may go out of stock and will be on backorder with an estimated shipping date. If your order has a backordered item in it, that will delay the entire order from shipping. This is to save on shipping costs. However, if you would like to have all non-backordered Shocks to ship in your order before the estimated ship date…please email info@apollaperformance.com to arrange special shipping and fees.
Has my order shipped?
  • Orders placed before 9am CST Monday-Friday will ship that same business day. Any orders placed after 9 am CST will ship the next business day.
  • Once your order has shipped you will receive an email confirming the shipment with your tracking number.
  • If you did not receive your shipping confirmation, please email us at info@apollaperformance.com and we will resend it.
  • Orders that have a backordered item in their order will delay shipping the entire shipment. This is to prevent double shipping and handling fees. If you wish to arrange to have your order not be delayed by the backordered item, please email as the address above so we can arrange special shipping and fees.
  • You can also click HERE to review and track your order at any time.
My package has not arrived?
Please first check your tracking number
  1. You would have received your tracking number in your shipping confirmation email or you can also click HERE to review and track your order at any time.
  2. Once orders leave our fulfillment center we unfortunately do not have control over the shipment. They are shipped via USPS. However, please do reach out if there seems to be problem or delay of your delivery so we can see if we can assist you in anyway. Email us at info@apollaperformance.com.

If any of your questions are not answered below there are several ways to reach us!

Live Chat Messenger Instagram Email Us

You may also find more answers and information on our Customer Support page

We work hard to reply to any questions within 24 hours.

X